meebo support

How do I talk to people using the meebo me widget?

You will need to log into meebo with your meebo account that created the widget to chat with your meebo me widget visitors.

When a visitor visits your web page where your widget is embedded, your meebo me widget name will appear on your meebo buddy list. The visitor's name will appear underneath the widget name. If your visitor did not set a nickname on the widget, you will see guest#####.

To chat with the visitor, double-click the the visitor's name on the buddy list. An IM chat window will appear for you to chat with your visitor. If you visitor initiates the chat, then an IM chat window will appear with your visitor's IM message.

Is there a way to redirect incoming questions from a widget?

Currently, there is no way to redirect incoming questions from a widget. There have been a lot of request for this capability; it has been added to our feature requests list.

Can I broadcast messages to everyone?

There is no official way to broadcast messages; however, you can set a custom away message using the status message at the top of your buddy list on your meebo page. The message will display on your widget for your visitors to see.

How can I stop people from IMing me from the widget?

You can disable your widget so that visitors will see that are you not available and they will no longer be able to send you messages.

1. click on the meebo me widget link on your meebo page
2. click on the Enabled icon (green talk bubble) next to the widget
3. click Save

You will need to remember to re-enable your widget by clicking on the icon again when you are ready to receive messages.

Can my meebo me widget visitors leave me messages when I am not logged into Meebo?

If you are not logged into meebo, the messages your visitors send you via your meebo me widget will appear the next time you log into your meebo account. These offline messages will expire after 7 days.

If you don't want to receive the offline messages, you can disable your meebo me widget within the meebo me widget link on your meebo page.

I can't enter Cyrillic symbols from my widget.

Try editing the embed code – remove the wmode=“transparent” attribute from the meebome embed tag.

Is the chat history for my Meebome widget saved to view later?

At this time, meebo me widget conversations are not saved. We do have it on our to-do list.

How many people can talk to me at any given time? Is there a limit?

Right now we have set the limit to 100 people who can see you online through your widget. In the future, we may make it a preference to help you do some crowd control. If you've got 100 peeps IMing you at any given time, you're pretty popular and might wanna hit that Invisible mode! You can also disable a widget in the meebo pref pane.